Right of withdrawal

At uronline.lv we strive to provide high quality services and customer satisfaction. However, we understand that situations may arise where a refund is requested. This refund policy sets out the guidelines and procedures for obtaining a refund for services provided in the European Union (EU).

When purchasing uronline.lv services, you may exercise your right of withdrawal and unilaterally withdraw from the contract within 14 calendar days from the date of receipt of the service.

The right of withdrawal is the consumer's right to withdraw from a distance contract within a specified period without giving any reason.

Cancellation:

  • The consumer can withdraw from a service that has not been completed
  • The consumer cannot withdraw from a fully provided service

Refund procedure

  • To notify the withdrawal, the consumer can write a "notice of withdrawal" in free form to info@uronline.lv
  • Your refund request must include contact details.

Refund processing

  • Once we receive your refund request, we will acknowledge receipt within 2 working days
  • We will consider your request and may need additional information to assess
  • A decision on your refund request will be notified within 5 working days of receipt of all the necessary information
  • If your refund request is approved, we will start the refund within 14 days
  • Refunds will be made using the same method of payment used for the original purchase, unless otherwise agreed.

If you have any questions or concerns about your right of withdrawal and our refund policy, or would like to submit a refund request, please contact us at info@uronline.lv

We reserve the right to update or change this refund policy from time to time. 

This refund policy is an integral part of our commitment to provide transparent and fair services to our customers. It does not affect your statutory rights under applicable consumer protection laws.